Hourly Support Services
Our Hourly Support Services plans give you complete access to the entire USWired team – at an hourly rate that works within your budget.
Our Hourly Support Services plans include the following:
- 24x7x365 on-call availability
- A dedicated Account Manager who will provide the highest levels of service and support
- A responsive Help Desk accessible via email, telephone, and the Web
- Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity
- A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
- Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work
- Ongoing reports that describe and detail all of the work performed on your behalf
- Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
- Easy accessibility to any member of our team – at no additional charge
- Guaranteed rapid response times
- A USWired performance guarantee
Areas Covered
We provide a range of IT Support, Managed Services, IT Outsourcing, Cloud Services, Cybersecurity, and Custom IT Solutions in Africa.
